Heide Park Resort accessibility: how access works

At a glance

Germany · Soltau, Lower Saxony

Queue arrangement: Schwer-in-Ordnung Pass.
In short: Six rides of your choice without waiting, through the Express entrance or the ride exit, for the pass holder and one companion who ride together.
Evidence: A German severe-disability card (Schwerbehindertenausweis) with mark H, B or G and/or a degree of disability of 80 or more. No foreign or EU document is named. Details
Companions: One companion, who must ride with you. Details
Last checked: 1 October 2026 · desk research, not a visit report

Confirm the current process with the park before booking. Official accessibility page (German) (opens a new tab) ↗

Access-scheme research date: 1 October 2026
Pass rules, tickets, ride lists, parking and toilets read on the park's German pages and 2026 flyer. Individual ride pages, hotels and equipment hire not audited. The park's English page and help-centre pages were not read. Desk research; not a visit report.

DESTINATION GUIDE · 1 OCTOBER 2026

What kind of trip is this?

Heide Park is a large thrill-ride park in Lower Saxony, south of Hamburg. Its disability pass is written around the German disability card system. If you hold that card, the arrangement is clear: six rides without waiting, and a per-ride list of where wheelchair users board. If you do not, the park's pages do not say what it will accept, so the first job is to ask.

The pros and trade-offs below are our interpretation of the park's pages, not a visitor review or a universal suitability rating. The park's pages are in German; summaries here are our own wording.

Reasons to consider it. Reasons to plan carefully.

Potential advantages

The park publishes a ride-by-ride list showing which rides a wheelchair user boards by the entrance, which by the exit, and which are refused.
Permanent wheelchair users with a German card are listed at 0 EUR admission, with a 30 EUR companion ticket in some cases.
A toilet with a ceiling hoist and changing bed is listed next to the first aid station.

Practical trade-offs

The pass is limited to six rides, not unlimited, and is "issued subject to availability".
The only evidence named is the German card. We found no rule for UK, EU or other foreign documents.
The park lists more than a dozen rides it may refuse to guests who cannot leave the ride unaided or support themselves in it.

What to arrange

You collect the pass in person at the Service-Center by the park entrance, on showing your card. The park says it is issued subject to availability, and the pages we read do not give a price or a daily limit. Using it, the park’s web page says you get six rides of your choice without waiting (the flyer says “without a long wait”), through the Express entrance, or through the ride exit if you do not hold a separate Express ticket. The pass cannot be transferred and works only when the holder and the companion ride together.

The park also sells a separate paid Express Ticket, which is not part of its disability arrangements; we did not read its details.

The park also offers a Sunflower lanyard for non-visible disabilities, such as autism, ADHD, hearing or sight conditions, asthma or diabetes, which signals to staff that you may need support, time or patience. It is given out at the Service-Center and at reception at the Abenteuerhotel and Holiday Camp. The page we read does not say whether it is free.

Wheelchair users board many rides by the entrance or exit by arrangement with staff, as listed below.

Documents and eligibility

The park names one document: the German Schwerbehindertenausweis, with mark H, B or G and/or a degree of disability (GdB) of at least 80. Official page (German) (opens a new tab) ↗

UK and EU documents: we found no foreign-document rule. The pages we read do not mention UK documents, the EU Disability Card or any other foreign proof, either to accept or to refuse them. We cannot say whether the park would accept them. Ask the park before you travel, in writing if you can, and keep the reply. See also our guide to using UK documents abroad.

Admission prices (2026 season): the park lists permanent wheelchair users with a card at 0 EUR, other visitors with a card at 30 EUR, and a companion at 30 EUR. The online companion ticket is stated as valid only where the card carries mark B and/or H. The prices are stated as the same on all days of the season. These tickets also rest on the German card.

Travelling with companions

The pass covers the holder and one companion, and only when both ride together. The flyer says a companion must be at least 16 and able to pass on instructions in an evacuation, and that a severely disabled person is not accepted as the companion of a disabled guest. For blind guests the park says almost all rides are possible with a companion aged 16 or over. For deaf guests its web page says all rides, but the flyer says almost all, so treat that as unconfirmed. The flyer also reminds carers that they remain responsible for those in their care.

Boarding, transfers and ride restrictions

Source: the park's 2026 flyer for guests with special needs, dated April 2026 in its file data. The park's current ride line-up may differ, so check before you rely on a name. Official flyer (German PDF) (opens a new tab) ↗

How the flyer says a wheelchair user boards (usually with the companion helping into the seat)
Boarding	Rides listed
By the ride entrance	Grobians Wolkenspringer (tell staff first), Käpt'ns Törn (leave by the entrance), Peppa Pig House, Peppas Ballonfahrt, Peppas Bootsfahrt, Opa Pigs Zugfahrt, Piratenarena (show, separate seating), Schorschs Dino Abenteuer, Scream (leave by the entrance; the entrance is described as very steep), Wüstenflitzer
By the ride exit (tell staff first)	Desert Race, Drachengrotte, Magic, Raffnus & Taffnus Wasserflieger, Screamie, ToPiLauLa-Schlacht
Limited access	Heide Park Express and Nostalgiekarussell (choice of seat only), Westernriesenrad (one step to overcome), Breakdance (by the exit; help needed with steps)

The flyer says guests are refused for safety reasons if they cannot leave the ride or the facility without help, or cannot support themselves in the ride, on: Big Loop, Bobbahn, Bounty, Wildwasserbahn, Colossos, Flug der Dämonen, Mountain-Rafting, Floßfahrt, Panoramabahn, Ghostbusters 5D, Grottenblitz, Hicks Himmelsstürmer, Indy-Blitz, Monorail, KRAKE, La Ola and Limit. The same applies if a bar or belt cannot be fully used because of body shape or a physical or mental limit. The flyer lists Indy-Blitz twice. Blind guests cannot ride Mountain Rafting in normal operation, and the park decides case by case on the Bobbahn depending on that day's faults.

Height and age limits are on each ride's page. We read the overview and two ride pages only. Examples from the overview: Desert Race, Flug der Dämonen and KRAKE 140 cm and 10 years; Dämonen Gruft 130 cm and 8 years; Ghostbusters 5D 120 to 195 cm, 6 years, no pregnant guests and a 130 kg maximum on its ride page; Breakdance and Magic 1.20 m and 6 years; Indy-Blitz 100 cm and 4 years. Check each ride page for the current rule.

An access arrangement changes the process; it does not confirm that every ride is suitable for every visitor. Staff may refuse any guest with mobility or body-use limits on the big rides. Strobe light occurs in places, and the park's page does not say where.

Toilets, paths and facilities

Entrance: a wheelchair entrance at the far left or far right of the entrance area, with a member of staff.
Paths: the park says all roads and paths are paved, with some slopes and dropped kerbs where a companion may be needed, and cobbles near Wirtshaus des Admirals. Official accessibility page (German) (opens a new tab) ↗
Accessible toilets: nearly all toilet blocks have one. The flyer lists them at the entrance by the Service-Center and opposite the Heide Park Shop, opposite Wildwasserbahn, in Maya-Tal under the stairs, at Screamie, opposite Flug der Dämonen (left side) and next to Wirtshaus des Admirals (left, over cobbles). The park app shows the nearest. Size, and whether a key or request is needed, are not stated.
"Toilette für alle": next to the first aid station, with a ceiling hoist and changing bed for severely and multiply disabled guests. Check with the park whether you need to bring your own equipment or ask for access.
Shops and food: the Service-Center has one small kerb. Almost all shops and most restaurants are accessible; the flyer notes steps or rough paving at Lucky Snack, Biergarten Rafting, Gipfelhäuschen and Flammkuchen Factory.
Assistance dogs: the park says they are welcome in all restaurants, playgrounds and shops. The park rules do not allow dogs on rides or shows or in marked areas, and we found no special rule for assistance dogs on rides. Ask before travelling.
Quieter spaces: we found no quiet room or rest space on the pages read. The Sunflower lanyard is the park's route for asking staff for time and patience.
Not found: wheelchair or scooter hire, medication and oxygen rules, first-aid details, captioned or audio-described shows, sign-language provision, and a published sensory guide beyond the strobe note.

Getting there

By car

The park gives the A7 exit Soltau-Ost, signposted. It lists reserved spaces near the entrance: use the far right lane on approach, have your blue disabled parking badge ready, and staff direct you. A paid parking ticket is still needed. The park says to book a dated ticket online, and that buying on the day is possible only exceptionally and not at the online price. There is a drop-off zone at the entrance for guests who find walking difficult.

The access check: the park says only "blue parking badge". It does not say whether a UK or other foreign badge is accepted, so ask. Official travel and parking page (German) (opens a new tab) ↗

Without a car

The park names trains to Soltau (HAN) or Wolterdingen (HAN); the park says Wolterdingen is about a 20-minute walk. It also lists a direct Heide Park Express bus from Hamburg and Hannover, run by Elbe Leine Express GmbH, with a timetable on the same page.

The access check: the page says nothing about step-free access at the stations or on the bus. Confirm lifts, ramps and space for your chair with the operators.

Where to stay

The park has the Abenteuerhotel, which the park says has its own access to the park and paid parking at the hotel, and a Holiday Camp. The pages we read do not mention accessible rooms, roll-in showers or visual alarms. At the Holiday Camp, only the cabin with a bathroom has its own shower and toilet; the others use shared sanitary blocks. Ask the park for the exact room layout before booking.

A flexible shape for the day

Go to the Service-Center first to collect the pass, and a Sunflower lanyard if you want one, and ask about anything not covered here.
Choose your six pass rides from the lists above, favouring rides where your boarding method is listed. Check the ride page for height rules.
Leave time for the rest. The park says rides close an hour before the park does. The season in 2026 runs to 31 October and the hours page showed 10:00 to 17:00 for the days we saw, with changes reserved. Next year's dates are not yet read.

Nearby alternatives

We have not yet researched accessible outings near Soltau. Our Beyond the parks page lists ideas elsewhere.

Questions still worth asking

Will you accept my UK or EU disability evidence, and what do you need to see for the Schwer-in-Ordnung Pass?
Is the pass free, and how many are issued each day?
Do you accept a UK blue badge for the reserved spaces?
Is there wheelchair or mobility-scooter hire, and is there a quiet space?
Which rooms at the Abenteuerhotel or Holiday Camp are accessible, and what does the bathroom have?
Are all rides in the April 2026 flyer still running, and where is the strobe?

Contact: service line +49 (0) 5191-6214900, 9:00 to 17:00 (no ticket sales by phone), or the park's contact form (German) (opens a new tab) ↗. We found no dedicated accessibility email.

Official sources

All read on 1 October 2026, in German. Two help-centre pages were refused to us and are not used.

Park policies and website pages can change. Where the park gives conflicting information, ask it to confirm which instruction applies to your visit.

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Heide Park Resort accessibility and Soltau trip guide